150,000 yuan to buy classical mahogany furniture cracks within a year

In October last year, Mr. Qiu ordered a set of furniture in Hanyang “Dongyang's vast classical mahogany”, including a set of mahogany sofas worth 150,000 yuan. In less than a year, there were cracks in many places on the mahogany sofa. The mediation of the industrial and commercial department failed. Yesterday, Mr. Qiu said that he would solve the problem through judicial channels.

High price to buy back "open" mahogany

On October 1 last year, Mr. Qiu and his wife, who were preparing to move to a new home, ordered the sofa, coffee table and TV cabinet under the “majority of mahogany”. At the end of the year, the sofa arrived. "At the time, there were some very slight cracks on the surface, but the business explanation was a natural phenomenon, and it would be better in the future."

Over time, Mr. Qiu found that the cracks were getting more and more deeper and deeper. The 1.5-meter-long coffee table, the plate actually broke and retracted from the small groove at the end of the table at a distance of about 10 cm from the edge. Both cracks were about 1.3 meters long. The reporter tried it. The index finger at the deepest point of the crack can be flattened, and the ground can be seen through the small slit.

Some sofa chairs are sunken in many places, and the touch is uneven, and some of the carvings have also been broken. Mr. Qiu circled with chalk, and there were more than 20 obvious and inconspicuous additions.

The two sides have different opinions

Business mediation has no results

At the end of November, Mr. Qiu went to the Qinkoukou Industrial and Commercial Office to complain. He believes that when the product was purchased, the merchant did not show the factory certificate and the "Redwood Furniture Material Certificate" according to the law, and there was fraud suspect.

The manager of the business, Mr. Qiao, believes that the certificate is sent along with the sofa, and the consumer is accidentally lost. The reason for not having the “certificate of certification” is that the consumer has proposed to save time and does not need to send the inspection. Cracks are not necessarily a quality issue and a manufacturer's responsibility.

Under the coordination of the industrial and commercial departments, the merchant promised to take back the sofa and compensate for the payment and loss totaling 200,000 yuan. However, Mr. Qiu insisted that the attitude of the merchants in the early stage was not positive, and that they could not “return one for one” and then use the judicial channels to solve the problem.

Experts recommend identification

Yesterday, the reporter asked Xu Youming, a professor at the School of Horticulture and Forestry of Huazhong Agricultural University and vice president of Wuhan Wood Industry Association. Professor Xu said that the treated mahogany furniture may have some cracks like hairline over time, which is related to various factors such as climate and external force. However, after the logs are unloaded, the natural drying time of the plates is too short, or the artificial drying is not carried out, so that the moisture content of the plates is much higher than the level of the use area, and the water is continuously released during use, which may cause uneven shrinkage of the plates and cracking. Just looking at the photos, Mr. Qiu’s sofa may not be a natural crack. It is recommended that Mr. Qiu and the merchants look for professional institutions to identify the “opening” sofa.

Buy expensive mahogany furniture

Need to reserve relevant knowledge

In addition to household use, high-grade mahogany has become the new favorite of the collection investment market. How to buy authentic mahogany? How to defend rights after a dispute? Yesterday, the reporter visited some experts.

Xu Youming, a professor at the College of Horticultural Forestry of Huazhong Agricultural University, said that the resources of redwood are becoming scarcer and the market is also mixed. It is recommended that consumers understand the knowledge before purchasing. Natural wood generally has its special taste and texture.

On August 1 this year, the "General Technical Conditions for Redwood Furniture", known as the new national standard of mahogany, was implemented, and 10 items including the scope, definition and requirements, and quality of the mahogany furniture in the domestic market were clearly defined. According to the requirements of the new national standard, starting from February next year, all the mahogany furniture for sale must have a “quality express card”, including information on the company's factory standards, main materials for the products, and finishing techniques. Consumers can request to view this card before purchase and verify the identity. After purchase, this card can also be used as a basis for rights protection.

Hu Jinming, a lawyer at Hubei Yingda Law Firm, suggested that before such large-scale consumption, it is necessary to sign a contract as detailed as possible. The name, specific type, acceptance criteria, quality and “three guarantees” of the mahogany products are clearly written, and there are evidences for the issue of rights protection.