I bought a set of sofas on Taobao. I know that the fillings are all sponges. Ms. Wang, who is far away from Shanxi, gave the business a bad review on the Internet. I know that the merchant was retaliated by the merchant. The merchant refused to deal with the problem and pulled the mobile phone number of Ms. Wang into the blacklist. A few days ago, with the help of the Consumer Association, I found the invisible business.
Online shopping sofa, the filling is all scraps
Ms. Wang is a Shanxi Jinzhong. Many days ago, she bought a set of plush toy sofas on Taobao.com. After receiving the goods, I paid the money without careful inspection. After that, Ms. Wang found that the goods were shed. After careful inspection, it was found that all the fillings inside were discarded sponge scraps, and the coughing phenomenon occurred after the child was used, and the quality of the product was suspected.
So she got in touch with the seller Wu, asking for a replacement. After negotiation, the two parties reached a replacement agreement and jointly beared the return shipping costs. Things should have ended here, however, in the next process, the two sides have conflicts. Ms. Wang believes that she was deceived, so she gave a bad review in the Taobao commodity evaluation. Later, when Ms. Wang contacted Wu again, Wu would ignore Ms. Wang and even refused to answer the phone and pulled Ms. Wang directly into the blacklist.
Because I missed the 15-day rights protection day of Taobao.com, I was unable to maintain my rights and interests through the Taobao rights protection platform. Ms. Wang was in a hurry and listened to the “prescription†of the network. She found many so-called “rights protection websites†on the Internet, but these websites all demanded Wang. Ms. Wang paid a certain amount of deposit, and Ms. Wang felt that it was not reliable, she called the Consumers Association.
Merchants play stealth, look for it to lock
According to the online seller's name, address and two phone numbers provided by Ms. Wang, the Consumers Association began to find the merchant. Calling two phones, one owner said that he is not surnamed Wu, nor has he opened a Taobao store. Another owner said that he is surnamed Wu, but not the consumer said Wu, nor engaged in business activities. After that, the Consumer Association came to the scene according to the address provided by Ms. Wang and found that the address did not exist.
Therefore, the Consumers Association levied all the information about "Wu" through the local telecommunications and public security departments. After enquiry, there are 3 “Wu†names in the jurisdiction, and the addresses are located in 3 different villages in Yizheng. After receiving the address information, the Consumers Association visited the three households from house to house, and finally locked a Taobao merchant “Wu Mou†in Lunan Village, Dayi Town.
Consumers give bad reviews, merchants pull them black
According to the business introduction, the reason why she did not want to take care of Ms. Wang was because Ms. Wang gave a bad review without knowing it, so she pulled Ms. Wang into the blacklist. The Consumers Association ordered him to be on the spot and gave the consumer Ms. Wang through Taobao to return the goods and apologize.
A few days ago, the Consumers Association once again contacted Ms. Wang to verify the progress of the incident. Ms. Wang said that she had returned smoothly.
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