The "Double Eleven" online shopping madness is still in sight, and the "Double Twelve" has already come. The “Double Eleven†furniture category, which has received much attention, has a good sales performance. The top ten turnover has exceeded 20 million. The first-ranked Lin's wood single-store sales were 112 million yuan, and the number of goods sold was 71,264. In addition, Lin's Wood Industry officially announced that its seven major stores had a total turnover of 160 million yuan. Consumers of online shopping furniture have quietly passed in the receipt and installation for one month. However, this year's online shopping furniture industry still can't pick up the hat of the "hardest hit". Compared with the quality of goods, consumers complain more about delivery.
Delivery must be extracted by yourself
Mr. Shu bought a single sofa online and has been waiting for delivery to the door. He did not expect to receive a call but asked him to pick up the goods at a warehouse. "This is too angry. When I bought it, the seller said that it was double-elegant, and it was also responsible for delivery, but it was very vague to say that the delivery was not mentioned." Mr. Shu also realized that he had eaten one. Loss, was pitted, "Now ask the other party to deliver the goods to the door, contact the seller, said that it has been shipped, but also delivered, but only to the warehouse of his city, I want to take it myself," he said, such What is the meaning of "package" and "delivery"? In addition to the affordable price of online shopping, it is also very important to be able to deliver it to your door. Now, for this sofa, you have to ask someone and pay to get it home. There are online shopping furniture, I must figure out whether this delivery is on the door."
In fact, delivery is not enough, it is one of the hot spots of online shopping furniture complaints. The reporter browsed many online stores and found that the seller gave comments on the middle and even bad reviews, many of which were related to this. "Speaking of delivery, logistics calls that the car can not be opened at my intersection, I want to take it myself. May I ask such a big mattress, how to take it? Move it yourself, exhausted and tired; spend money to invite people to move, just one At the intersection, you are happy? The service is too bad!" In this regard, there are also businesses that expressed helplessness. "In fact, the usual delivery of goods is no problem, especially if the buyer bears the freight, but the double eleven shipments. Too big, sometimes there is no time for logistics."
"Double Twelve" has arrived. While rushing to buy their own furniture, consumers have to polish their eyes. The after-sales service is a clear agreement with the merchants, including delivery and shipping addresses.
Delivery fee "sit from the ground"
In addition to the delivery of the door, the "catty" of the delivery fee also caused many consumers to shout "Tai Hang." Mr. Song bought a set of solid wood furniture. When receiving the notice of receiving the goods, he found that the delivery fee was nearly 1,000 yuan more than he expected. "This is obviously the price of sitting on the ground. If you don't add money, don't send it to me. "I am angry," he said, when the purchase was agreed to be the buyer to bear the freight, this two sides have no objection, but according to the size of the furniture and the unit price per cubic meter delivery fee, his estimated delivery fee should be no To 1,300 yuan, "the actual delivery will charge more than 2,100 yuan."
It is understood that the delivery fee calculated by Mr. Song is self-assessed and has not been confirmed with the seller. "I thought that the volume indicated by the furniture I purchased in accordance with the unit volume price is the delivery fee. The result is to communicate with the seller. They said that it is not so calculated, furniture transportation needs packaging, the volume after packaging is not only so much, the delivery fee is not limited to that number." Mr. Song insisted that the seller did not explain the packaging volume in advance, and the delivery fee was not appropriate. He did not accept it, but the furniture had already been bought and sent to the door. The stalemate was not a solution to the problem. After consultation between the two parties, In the end, Mr. Song increased the price by 650 yuan. This set of furniture is considered to be in the door. "This delivery is so troublesome. I think it is really annoying to install it myself. I have to be cautious in online shopping afterwards!"
The industry reminds consumers that “the cost of purchasing furniture, delivery and installation in the physical store is included in the price, but buying furniture online does not include this part of the price, so online furniture is sold. The price is low. When consumers buy furniture online, they must see all the terms listed by the merchant, especially if they need to pay for the delivery and installation, and then place an order."
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