Customized a set of high-end furniture worth more than 60,000 yuan, but after using the fake paint purchased, the furniture became unrecognizable. Finally, through the repeated coordination of the Shaoxing County Consumer Protection Committee, this four-month consumer dispute was finally resolved, and Mr. Meng received a cash compensation of 38,000 yuan.
It is understood that in March of this year, Mr. Meng, who lives in Pingshui Town, Shaoxing County, bought a number of Huarun topcoats, primers and colorants in a home improvement store in Pingshui Town. In the process of coloring new furniture, it was found that a large area of ​​stain appeared on the color panel, and the nails also showed an ink-like black color. After careful inspection, Mr. Meng found that the color paste had been seriously expired. After preliminary consultation with the operator, it was decided that the operator would pay the professional painter to paint again, and the color was deepened to cover the stains. However, when the paint was finished, when the texture paper was torn off, a new problem appeared: the paint film was peeled off in many places, and the nails were not scraped off without being torn off. It is impossible to fix it.
On May 3, Mr. Meng invited experts from China Resources to verify. After the experts observed and tested the product, they believed that the paint was not a product of China Resources, and it was a counterfeit. Mr. Meng has repeatedly negotiated with the operators, but the two sides could not reach a consensus and complained to the Shaoxing County Consumer Protection Committee. The staff immediately convened the parties to negotiate. Mr. Meng believes that color paste overdue and poor paint quality are the main reasons for the problem, requiring operators to compensate for all losses. The operators believe that the humidity of the house is large, the putty is too thick, and the dust on the furniture surface may cause the paint to rise. The improper construction of Mr. Meng is the main reason. The first time the mediation was unhappy.
In order to help Mr. Meng recover economic losses as much as possible, the staff of the Consumer Protection Committee took photos of the furniture and collected samples and sent samples to the paint company to request another authenticity. On June 22, the company issued an appraisal report that the paint was not produced by the company. The staff again called the parties to mediate. In the end, the two sides reached an agreement, and the operator compensated Mr. Meng for 38,000 yuan in cash.
To this end, Shaoxing County Consumer Protection Committee reminds consumers to buy paint to shop around, look for the brand, it is best to let the professionals accompany the purchase, do not give yourself unnecessary trouble because of the cheap.
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